Meet the Team
Keystone Tutors was founded in 2007 by Will Orr-Ewing. Will began tutoring after he graduated from Oriel College, Oxford with a degree in History and couldn’t believe that he had stumbled upon a way to make a living that was at once so enjoyable and so rewarding. He was soon joined by one of his oldest friends, Josh Pull, who also studied History with Will at Oriel College, Oxford. Josh had begun a career in investment banking at Lazard before coming and running Keystone with him. Since then, Josh and Will have grown the company together, alongside a wonderful team of talented and dedicated individuals, now headed up by Managing Director Ed Richardson.
Ed Richardson, Managing Director
Ed read Zoology at St. Andrews University before completing a Secondary Science PGCE at Oxford University. He has since undertaken a Masters in Teaching and Learning at Oxford too. Prior to joining Keystone, he taught all three sciences to GCSE as well as A Level Biology at an outstanding state comprehensive academy in Oxfordshire.
Previously, Ed served as the Director of Education at Keystone, where he led the client management team, oversaw the tutor recruitment process, and was responsible for the professional development of Keystone's employed tutors. Now, as Keystone's Managing Director, he is responsible for overseeing the day-to-day operations and strategy of the company.
Ed firmly believes that providing tutors with appropriate levels of training better equips them to support the individual needs of their students. He recognizes the value of educational literature and spends time researching current publications, particularly on the nature of personalised learning and its benefits for students of all abilities. Outside of Keystone, Ed is a Trustee for the Temple Grove Schools Trust and speaks on a variety of educational topics from 'The Importance of Parents in a Child's Attainment' to ‘The British Education System’.
Alice Cave, Head of Client Management
Alice joined the Keystone team in June 2017 as a Client Manager, having previously worked at Knight Frank in the Country House Department and The Prince’s Trust in the fundraising team.
Alice went to Edinburgh University, where she graduated with a degree in Divinity.
Having spent time working at a prep school in Dorset, and with the benefit of teachers in her family, Alice has amassed a strong knowledge of the UK school system and understands the importance of ensuring children get the best possible start in life through education. Alice now heads up the client management team and alongside this, runs Keystone's Pro Bono offering.
Charlotte Wilson, Client Manager
Charlotte joined the Keystone Team in 2023 as a Client Manager. Charlotte previously worked for an Education Technology company in London, where she supported families preparing for 11+ exams and secondary school entrance.
Charlotte is a qualified TEFL tutor and has taught online English lessons to students across Europe and China. She has also spent time working as a teaching assistant at a British Curriculum Prep School in Kenya.
Charlotte is passionate about supporting children with their education so that they are equipped with the skills and confidence to thrive at school, university and beyond. In her role as Client Manager, Charlotte aims to ensure that each child is paired with the right tutor and always strives to go above and beyond for each family.
Daisy Beor-Roberts, Tutor Manager
Daisy joined the Keystone Team in February 2021 as the Education Administrator and became our Tutor Manager in January 2023. She attended Oxford Brookes University where she studied Real Estate Management. Prior to joining Keystone she worked as a property manager.
Daisy decided to join the world of education in order to help young people benefit from the stability of a good education and consequently reach their potential. As Tutor Manager, she assists with the management and recruitment of our tutors, as well as finding the best tutor for each child.
Ellie McIntyre, Client Manager
Ellie joined the Keystone team in November 2023 as a Client Manager after studying English at Bristol University. Ellie has over three years of experience as a tutor, teaching GCSE and A-Level students in English Language, English Literature, and History. Ellie is also a qualified TEFL teacher and has also taught English to students aged between 5-11 in Italy.
Ellie is excited to use her knowledge of the education system to help families and students thrive academically!
Harriet Brook, Head of Consultancy
Harriet studied History of Art and Architecture at the University of Edinburgh. After graduating Harriet spent a year working in Shanghai, where she taught English at the pioneering international school, YK Pao. Harriet returned from China in 2010 and started working at MPW London (a leading Sixth Form Colleges), where she was Director of Studies and Easter Revision Course Director. Harriet worked at MPW for 7 years, during which time she built up extensive knowledge of the UK education system and university application process, helping hundreds of students through their A levels and university applications. In her final position at MPW, Harriet was International Director of Studies, travelling around China to advise international families on their UK school and university options.
Harriet joined Keystone Tutors in 2018 to head up the Keystone office in Singapore. After 16 months in the Singapore office she returned to the UK to take on the position of Education Consultant in Keystone’s London office. She is now Keystone’s Head of Consultancy, providing families with advice surrounding UK school and university selection, and a reliable, objective outlook covering the whole scope of the contemporary educational experience.
Heena Makwana, Client Manager
Having read English at Brunel University, Heena went on to complete an MA in English Literature at King’s College London and subsequently trained as an English teacher at the Institute of Education, University College London.
Over the course of fifteen years, Heena has worked in a range of different schools including state, independent, co-ed, single sex and faith, and has tutored both privately and for a charity. Her extensive teaching experience provides her with a rich and diverse career in education and a strong academic foundation.
Joining the Keystone Team as a Client Manager in 2024, Heena is able to combine her passion for education with her ability to connect with people and support learners in achieving their potential.
Holly Hewitt, Courses, Elective & Homeschooling Manager
Holly joined the Keystone Team as the Education Administrator in September 2022 and became our Courses, Elective & Homeschooling Manager in January 2024. She studied at Bristol University, graduating with a degree in Childhood Studies.
Holly’s degree allowed her to develop a holistic understanding of childhood, with a particular emphasis on Education and Psychology. Holly collaborates closely with Poppy, the Head of Elective & Homeschooling, to ensure effective delivery of our Courses, Elective and Homeschooling offerings.
Jackie Holloway, Head of Finance
Jackie joined the Keystone team in September 2018 as the Finance Manager.
Jackie knew from an early age that she wanted to work in finance. She attended Eastbrook Comprehensive and Sixth Form College studying Business and Accounting.
She has worked in different industries providing financial support from basic bookkeeping through to management reporting and cash flows. At Keystone she liaises with both clients and tutors in relation to invoicing and payments and oversees our bookkeeping and finance processes.
Poppy Dundas, Head of Elective & Homeschooling
Poppy joined Keystone in January 2017 as the Office Manager before becoming one of our Client Managers. She is now Head of Elective and Homeschooling.
Poppy studied at Leeds University, graduating with a degree in History of Art in 2014. She previously worked as a teaching assistant at Thomas's Prep School in Fulham, helping her gain experience of the London education system.
Poppy heads up the homeschooling programmes at Keystone, looking after the students and co-ordinating timetables. She also is head of Keystone Elective, helping academic leaders at schools explore which Elective offerings might suit best and providing ongoing support once sessions begin. Alongside this, she runs our Revision Courses which take place throughout the year.
Roxanne Keenan, Finance Administrator
Roxanne joined the Keystone Team in March 2023 as the Financial Administrator.
In school, she had a choice to be either a lawyer or follow her love for accounts. The numbers won!
She has worked for a variety of companies, from small and local to large and international. At Keystone, her role is to provide support to the Head of Finance by assisting with the day-to-day administration and bookkeeping tasks.
Sarah-Jane Law, Client and Tutor Administrator
Sarah-Jane joined the Keystone team in October 2018 as the Office Manager and became our Operations Manager in June 2020. She previously worked as the Education Manager at Benjamin Franklin House and in the Outreach team at the Science Museum.
Sarah-Jane first studied history and archaeology at Aberdeen University and then moved down to London to study Public History at Royal Holloway, University of London.
She now works for Keystone as our Client and Tutor Administrator, where she provides support to both the tutor management team and the client management team.
Stephanie Lane, Education Administrator
Stephanie joined the Keystone Team in January 2024, having previously worked as an account manager, consulting with clients in the wedding industry. With over ten years' experience supporting clients in a range of industries, she now supports the Keystone Consultancy team as Education Administrator.
Stephanie studied Costume Design for theatre and film at Wimbledon College of Art and understands the importance of nurturing children’s extracurricular interests. She aims to assist the consultancy team in their work, so that every child finds their perfect school environment.
Tom Calf, Client Manager
Tom joined the Keystone team in 2023 as a Client Manager, having worked as a professional tutor for the past 6 years.
As a tutor, Tom has worked with both with private clients and with Latymer Prep and Upper Schools which has given him a depth of understanding for both the intricacies of the 11+ process as well as the fine detail of tutoring. Having personally seen the growth in confidence and ability in his own pupils, he has a strong belief in the value that quality one-to-one support can bring to a student.
Jenny McGowan, Director, Asia
Jenny read Zoology at the University of Leeds and subsequently worked as a qualified science teacher for several years after completing a PGCE. To further her understanding of how children learn Jenny undertook a Masters in Child Development at the University of Oxford which led her to stay at Oxford and study for a PhD in Education.
Jenny became a Professional Keystone tutor in 2014 and has worked closely with many Keystone tutors in her role as Head of Science. She has developed lasting relationships with many families and has built a strong understanding of the UK education system and how best to support students through tutoring.
Jenny moved to Hong Kong in 2018 to head up the Keystone office there. Outside of the office Jenny loves to travel and aims to visit several new countries each year.
Junhui Huang, Head of Operations (Singapore)
Jun attended the University of Warwick, completing a BSc in MORSE (Mathematics, Operational Research, Statistics & Economics) before undertaking her MSc in Business Analytics & Consulting at Warwick Business School. She worked in the UK at HSBC for 4 years, before making the switch to teaching by pursuing a PGCE at the University of Leicester, during which she taught Mathematics at secondary school level and also privately as a tutor. She has also taught basic Mandarin to adults.
In 2017, Jun moved back to Singapore to be closer to family, where she worked at the National Council of Social Service and subsequently joined the Keystone team in March 2019.
Joyce Fay Lo, Senior Client Manager & Education Consultant (Hong Kong)
Joyce was born and raised in Northern Ireland, UK, and upon completion of her GCSEs, she moved to Hong Kong where she studied IB at Li Po Chun United World College. She then returned to UK to undertake a degree in Psychology at University of Southampton. She worked in the education industry in Hong Kong after graduating, where her main roles were to liaise with local schools in Hong Kong (kindergartens, primary and secondary schools) and Native English Teachers. She gained a stronger understanding of the education system in Hong Kong and the needs of parents and students.
Joyce joined Keystone in September 2019 as a Client Manager in Hong Kong.
